Shipping policy

Last updated: 28 October 2026

At LUXEAPE, we aim to deliver your fashion essentials safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered when you shop through our official website.

Website: [Your Website URL]

1. Order Processing and Dispatch

Orders are processed after successful payment verification, or after order confirmation for eligible Cash on Delivery (COD) orders.

Order processing time: [1–3 business days]
Dispatch time: [1–3 business days after order confirmation]
Orders placed on Sundays or public holidays may be processed on the next working day.
Orders may take longer to process during sales, promotional campaigns, or periods of unusually high demand.

The above timelines are estimates. If a significant delay occurs, we will make reasonable efforts to communicate it to the customer.

2. Delivery Timeline

Estimated delivery times depend on the delivery address, courier service, and operational conditions.

Indicative delivery estimates:

Metro cities: [2–5 business days after dispatch]
Other serviceable locations: [4–8 business days after dispatch]
Remote locations: Delivery may take additional time.

These are indicative estimates, not guaranteed delivery dates. Delays may occur due to weather conditions, courier disruptions, public holidays, operational issues, or circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you place your order.

Shipping charges may vary depending on the delivery location, order value, shipment weight, and available delivery services.

If we offer free shipping or a shipping promotion, the applicable eligibility conditions will be displayed on our website.

No undisclosed shipping charge will be added after an order is placed, except where an adjustment is expressly agreed to by the customer or otherwise permitted by applicable law.

4. Delivery Locations

LUXEAPE delivers to serviceable PIN codes within India.

Delivery availability depends on the coverage of our courier partners. If your PIN code is not serviceable, we may be unable to fulfil your order to that address.

Please ensure that the delivery address, PIN code, and contact number entered during checkout are correct.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information where available.

You may use the tracking link or shipment details provided by us to follow your delivery.

Tracking information may take some time to update after dispatch. If your tracking status has not changed for an extended period, please contact our customer support team.

6. Cash on Delivery (COD)

COD may be available for eligible orders and serviceable PIN codes.

Availability may depend on courier coverage, order value, and other operational requirements.

For COD orders, the customer must pay the amount shown as payable on delivery to the authorised delivery partner.

7. Partial Payment with COD

LUXEAPE may offer partial payment for eligible COD orders.

Under this option:

The customer pays the specified advance amount online when placing the order.
The remaining balance is payable at delivery.
The advance amount and balance due will be displayed before the order is confirmed.
The order will be processed subject to successful advance-payment verification and order acceptance.
If an online payment fails or remains unconfirmed, processing may be delayed until the payment is verified.

The final amount payable at delivery will be the balance shown in the order confirmation, subject to any valid adjustment communicated to the customer.

8. Incorrect Address or Unsuccessful Delivery

Customers are responsible for providing complete and accurate delivery details and a reachable contact number.

Delivery may fail if the address is incorrect, the customer is unavailable, or the delivery partner cannot complete delivery after reasonable attempts.

If a delivery attempt fails, the courier may contact the customer or arrange another attempt according to its procedures.

If an order is returned to us after unsuccessful delivery, please contact our support team. Any reshipment, cancellation, or refund will be handled according to the circumstances, our applicable policies, and applicable law.

9. Delayed, Lost, or Damaged Shipments

If your shipment appears delayed, lost, tampered with, or damaged in transit, please contact us promptly with your order number and available supporting information.

We will coordinate with the relevant delivery partner where necessary and review the available tracking or delivery records.

If a product arrives damaged or is different from the item ordered, please follow our Return, Refund & Exchange Policy.

For damaged or incorrect product claims, we request an unboxing video and clear product photographs to help verify the issue. If you do not have an unboxing video, contact us with the evidence available so we can review the circumstances individually.

10. Shipping Charges for Size Exchanges

Size exchanges are available subject to the eligibility requirements in our Return, Refund & Exchange Policy and the availability of the requested size.

Customers are responsible for the applicable shipping costs associated with size exchanges, including return shipping and delivery of the replacement product where charged.

Any applicable charges will be communicated before the exchange is processed.

For confirmed damaged or incorrect products, we will communicate the applicable return-shipping arrangements without unfairly charging the customer.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may depend on whether the order has been processed, packed, or dispatched. Once an order has been dispatched, cancellation may no longer be operationally possible.

Refunds for eligible cancellations, including orders paid through partial COD, will be handled according to our Cancellation Policy, Return, Refund & Exchange Policy, and applicable law.